RETURNS

Sorry no returns, exchange only. Please contact us no later than 7 days from receipt of shipment.

All items must be returned in the same condition as they were received. Being brand new in box and in unused condition.

Item that has been gamed or installed will not be accepted for exchange or return.

Do not attempt to disassemble any items. Attempts to change the appearance or function of any item you purchased from us will void the warranty. Product failures that result in improper use, abuse, or neglect on the user/customers' part will void the warranty on a product.

No returns or exchanges on all airsoft guns, bbs, gas, grenades, batteries, chargers, motors, MOSFETs, Springs, Hop Ups, gearbox shells, customized, special orders, graveyeard and clearance items.

All goods returned for exchange are at the sender's expense. Unfortunately, we cannot refund your original shipping charge.

ATTENTION: Please label your return packages as a "PRODUCT RETURNED FOR EXCHANGE". 

When items are returned to our location they MUST BE packaged properly. Meaning a generous amount of packing materials to avoid damage during shipping as well as all rifle and pistol boxes must be covered when shipped.

spadestactical.com is not responsible for any returns that are lost, stolen or damaged in transit. Once your return has been processed, you will be contacted via e-mail or phone. Accepted authorization return will be replaced or credited to your account.

 

ORDER CANCELLATIONS

Prior to shipment of your order, you may cancel your order at any time by emailing us at info@spadestactical.com or call us directly. Please note your order is not canceled until receiving an order cancellation confirmation email from us.

Sorry, you cannot cancel the order if it has already been shipped out.

 

DEFECTIVE / SHORTSHIPMENT

Any defective or short shipments must be reported to our head office within 48hrs upon receipt of order.

Please email us at info@spadestactical.com if you have received the wrong item. We will issue you a RMA with instruction. If the error was on our part, we will reimburse shipping charges to send back.