SHIPPING & RETURNS

SHIPPING POLICY

Available Shipping Carriers:
Canada Post
Purolator Ground
Purolator Express
Federal Express

 

Order Processing Time
Orders are usually processed in 1-3 business days.  In instances where items are backorders, the customer will be notified and given the option to have their order shipped together or in separate shipments as back-ordered items become available.  Orders fulfilled from locations other than the Camouflage warehouse located in Vancouver, BC, Canada may occasionally require additional time for processing; where this is known to exceed 3 business days, the customer will be notified.

Other Shipping Restrictions
Warranty issues and manufacturer restrictions prevent certain products from being shipped to all locations.  The customer will be notified if an item they have purchased may not be shipped to their location.  Knowledge about local regulations/restrictions on the importation of items is the responsibility of the customer.  Camouflage will not assume liability for products withheld by customs or for any other fees/taxes/expenses incurred during the importation of purchased products.  Returned orders, either refused or unclaimed, will be subject to a 15% restocking fee.

 

 

Shipping Time
Depending on the destination and shipping method, the time for a package to arrive will vary.  Orders delivered outside of Canada will usually experience delays from local customs agencies.  When available, a tracking number will be provided to the customer and should appear in the order status after the order has shipped.  Most packages cannot be tracked after leaving Canada.  As a precaution, all packages are insured.  When a customer suspects that their package has been lost in shipping they should contact the customer service of the carrier.


Proof of Delivery
All orders require the signature of the purchaser upon receiving the package.

 


Shipping Cost
Shipping Cost will be calculated upon checkout once address information has been entered.